Speak to a technician who knows the hardware — fastest route for outages, failed units and urgent orders.
0762924439Send the order number, the product and a description of the problem. Photos or a short video of the fault speed up diagnosis.
info@computinggearspro.co.kePlanning a network, storage or power project? Give us the site details and we will spec it properly before you spend.
Request a quoteShort answers to the questions our customers ask most often.
Policies and guides that answer most questions without a call.
Send the requirement through the contact form or call us. For network, server and storage projects we will ask a few sizing questions — user count, sites, workloads, redundancy — then issue a firm quotation with lead times.
Yes. Routers, switches and servers can be flashed, baselined and pre-configured before dispatch. Note the requirement in your order notes or tell us when we confirm the order; complex configurations may add a working day.
Every product is supported locally from our Nairobi workshop. We handle warranty diagnostics on your behalf, and for enterprise networking, server and storage deployments we offer installation, configuration and post-installation support.
Orders confirmed before 2pm are dispatched the same working day. Nairobi usually receives next working day, major towns within 1–2 business days and upcountry locations within 2–4 business days.
Everything about ordering, paying, delivery and warranty at Computing Gears Pro.
Orders placed before 2pm within Nairobi are typically delivered the same day or the next working day. Major towns take 1–2 business days and upcountry locations 2–4 business days. Bulky items such as rack cabinets and UPS units may take an extra day.
Yes. Once your subtotal passes the free-delivery threshold shown in the header, the delivery line at checkout drops to zero automatically. Below it, a flat fee applies and upcountry courier surcharges are quoted before dispatch.
M-Pesa, Visa and Mastercard, bank transfer, and cash on delivery within the Nairobi metro. For corporate and institutional accounts we can also invoice on approved credit terms.
Every item carries the manufacturer warranty, handled locally through our Nairobi workshop. Enterprise networking and storage typically carry 1–5 years, and servers 3 years where on-site cover is available.
Dead-on-arrival or incorrectly shipped items can be returned within 7 days of delivery. Sealed items can be exchanged for a change of mind. See the returns policy for the full conditions and the process.
Yes. We work with system integrators, ISPs and resellers across the region. Share your company details and typical volumes and we will set you up with trade pricing and stock availability checks.
For routers, switches and servers we can apply a baseline configuration before dispatch. Note the requirement in the order notes or mention it when we confirm your order.
Sign in and open My Orders. Every order shows a live status timeline from pending through to delivered, plus the courier reference once it ships.
For enterprise networking, server and storage projects we offer rack-and-stack, cabling, firmware baselines, hypervisor deployment and documentation handover, either in Nairobi or with one of our service points countrywide.
Yes. We measure the real load, factor in runtime expectations and recommend a UPS, inverter or solar configuration with the right battery bank — then commission and label it for you.
Email info@computinggearspro.co.ke with your order number and a description of the problem, or call 0762924439. For outages and failed hardware we triage immediately.
