Every unit we ship is tested and recorded against your order. If something arrives faulty, damaged or different from your invoice, tell us within 7 days and we will collect, diagnose and resolve it.
Report a faulty, damaged or incorrectly shipped item within 7 days of delivery and we will collect it at our cost.
Our Nairobi workshop tests every returned unit and gives you a written finding within three working days of receipt.
Where stock allows we replace immediately. Otherwise we repair under warranty, or refund in full when neither is possible.
The process
Call or email us with your order number, the product and a description of the fault. Photos or a short video help us pre-diagnose.
We issue a return reference and confirm whether to bring the item to the counter or hand it to our courier.
The unit is tested within 72 hours of arrival. We tell you the finding and the resolution before we proceed.
Replacement, repair, store credit or refund — normally completed within 5 working days of the confirmed diagnosis.
Eligibility
All four conditions must be met for a return to be accepted without a restocking charge.
Delivery date on the courier manifest is the reference point for all returns.
Box, accessories, cables and manuals included wherever practically possible.
Order number, invoice or till receipt from Computing Gears Pro.
No physical damage, liquid ingress or unauthorised repairs, and intact warranty seals.
If the item is faulty, damaged in transit or not what you ordered, we cover collection and return delivery. For change-of-mind returns on sealed items, the customer covers the return cost.
Refunds are processed within 5 working days of the confirmed diagnosis. M-Pesa and card refunds reflect within 24 hours of processing; bank transfers can take up to 3 banking days.
Yes. If you need a different capacity, model or form factor, we will quote the difference and swap the unit as soon as the return is received and inspected.
Beyond 7 days the manufacturer warranty applies instead. Bring the unit in with your invoice and we will handle the warranty claim locally, including replacement of failed components where the vendor allows it.
Imported-to-order and special-order items cannot be returned for change of mind, but they remain fully covered by the manufacturer warranty for faults.
